What shipping providers do you use?
ANSWER: We ship using both Canada Post and UPS. We typically use UPS to ship parcels to customers in the lower 48 states of the USA. We use Canada Post to ship parcels to customers in Canada, Hawaii (USA), Alaska (USA) and Mexico.
We use Canada Post to ship parcels internationally outside of North America.
UPS always includes a tracking number. Some of Canada Post's services do not (the cheaper ones).
Note that we don't mark up shipping: the rates displayed in our online store are calculated automatically by Canada Post and represent what we have to pay to ship your package.
For more affordable shipping to international destinations outside of North America, please choose the Canada Post International Parcel Surface service (trackable) or, if available, one of their untracked services (Small Packet International Air, Small Packet International Surface).
When will my order ship?
ANSWER: Generally within 72 hours of an order being placed during our regular business hours (Monday to Friday, 11am-6pm Eastern standard time).
If we are exhibiting and or attending a major convention (Dice Tower Con, Origins, Gen Con, PAX Unplugged etc), orders can take extra days to process.
We observe the following civic and statutory holidays in Ontario: New Year's Eve, New Year's Day, Family Day (third Monday in February), Good Friday (Friday before Easter Sunday), Easter Monday, Victoria Day (Monday before May 25th), Canada Day (July 1st), August Civic Holiday (first Monday in August), Labour Day (first Monday in September), Canadian Thanksgiving Day (second Monday in October), Christmas Eve, Christmas Day, Boxing Day.
Orders are not processed or shipped on these holidays.
Where does my order ship from?
ANSWER: From our warehouse located in Hamilton, Ontario, Canada.
My order's tracking status has not updated? Can you help?
ANSWER: We cannot do anything until the package has arrived somewhere, either being delivered or returned to us. Then an investigation can be initiated. For international shipments (including those to the US), a package that has not moved is most likely stuck awaiting customs release. Interntional surface packages can take one to two months for delivery, so are most likely sitting in a container on a container ship.
Help! A product that I ordered was missing from my package?
ANSWER: Don't panic - packing mistakes happen, though we do our best to minimize them. Please contact us here to report the issue and we will ship you the missing item.
Help! A component was missing or damaged from one of my games! Can you help?
ANSWER: Don't worry, we will send you replacement parts. Please complete this online form.
Where do I find the Integration Guide that allows me to combine Catacombs 3e with Catacombs & Castles?
ANSWER: The latest version of the Integration Guide can be downloaded here.
Where can I find the latest version of your product manuals?
ANSWER: The latest versions of all our manuals can be downloaded from our website here.
Where can I find the official Catacombs product FAQ?
ANSWER: We maintain the official Catacombs product FAQ on our website here.
Where is the Keystones & Keeps expansion?
ANSWER: Keystones & Keep is unavailable at this time pending a reprint.
Where can I find all of the "stretch goal" / "backer exclusive" content from the Catacombs & Castles Kickstarter campaign?
ANSWER: All of this content is available in the Siege Defender expansion.
What are the Resurrection Packs?
ANSWER: The Resurrection Packs constitute the "stretch goal" / "backer exclusive" material from the first Catacombs Third Edition Kickstarter campaign. This material was packaged differently (described below) and was brought back into print for the Catacombs & Castles Kickstarter campaign by popular demand.
Resurrection Pack 1 contains the two optional add-ons from the first campaign: Chicks in a Catacomb (the all female hero team plus extra content) and the Zombie Horde (the purple zombie monster family).
Resurrection Pack 2 contains the stretch goals from that original campaign that were packed in a box called "Crypt of Shaurath". This content includes new heroes, new Catacombs Lords (including the Behemoth as seen on Shut Up & Sit Down), the Vampire Guard monster, the "Shaurath" special room card plus more. This pack also includes the Vampire Noble hero and Vermin blade item.
Resurrection Pack 3 is the extra Catacombs 3e game board that was originally included inside of the Crypt of Shaurath box. On the one side of the game board is the "Ice Cavern" and on the other, the "Quartz Grotto".